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Refund policy

Returns & Refunds Policy

Last updated: [17/07/2026]

At Zenest Home, we want you to feel confident about your purchase. This policy explains how change-of-mind returns, faulty products, exchanges and refunds are handled.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

30-Day Change-of-Mind Returns

You may request a change-of-mind return within 30 days of receiving your order.

To be eligible, the item must be:

  • unused and unwashed;
  • free from marks, stains, damage, hair, fragrances and other odours;
  • in its original condition;
  • returned with all original tags and packaging; and
  • accompanied by valid proof of purchase.

For hygiene reasons, we cannot accept change-of-mind returns for bedding that has been used, slept on, washed, altered, damaged or returned without its original tags and packaging.

We reserve the right to decline a change-of-mind return if the item does not meet these conditions.

How to Request a Return

Before returning an item, please email us at younghaoo24@gmail.com and include:

  • your order number;
  • the item or items you wish to return;
  • the reason for the return; and
  • photographs where the item is damaged, faulty or incorrect.

If your return is approved, we will provide the return address and packing instructions.

Please do not send a return before receiving approval. Items returned without prior authorisation may not be accepted.

Return Shipping

For approved change-of-mind returns, you are responsible for the cost of return shipping. We recommend using a tracked postal service, as Zenest Home is not responsible for returns that are lost or damaged in transit.

Original delivery charges are not refundable for change-of-mind returns, unless required by law.

If an item is faulty, damaged on arrival or incorrectly supplied, Zenest Home will cover reasonable return shipping costs where required under the Australian Consumer Law.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if:

  • the item is damaged;
  • the item has a manufacturing fault;
  • you received the wrong item; or
  • an item is missing from your order.

Please include your order number and clear photographs showing the issue.

We will assess the matter and provide an appropriate remedy in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a replacement, repair, refund or another appropriate solution.

The 30-day change-of-mind period does not limit your rights in relation to faulty or defective products.

Items Not Eligible for Change-of-Mind Return

We do not accept change-of-mind returns for:

  • items that have been used, washed, slept on or altered;
  • items with stains, marks, damage, hair, fragrances or other odours;
  • items returned without original packaging or tags;
  • personalised, custom-made or special-order products;
  • gift cards; or
  • products clearly marked Final Sale before purchase.

Final Sale and discounted items remain covered by the Australian Consumer Law if they are faulty, incorrectly described or otherwise fail to meet a consumer guarantee.

Exchanges

We do not currently process direct exchanges.

To obtain a different product, colour or size, please return the original item in accordance with this policy and place a new order for the replacement item.

This helps ensure that your preferred item is not sold out while your return is being processed.

Refunds

Once your return has been received, we will inspect it and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Your bank, card issuer or payment provider may require additional time to process and display the refund.

For approved change-of-mind returns, the refund will cover the purchase price of the accepted returned item. Original shipping charges and return shipping costs are not refundable unless required by law.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at younghaoo24@gmail.com.

Proof of Purchase

We may request proof of purchase before processing a return, replacement or refund.

Proof of purchase may include your order confirmation, receipt, payment record or another document that reasonably demonstrates that the item was purchased from Zenest Home. Australian guidance confirms that proof of purchase does not necessarily need to be the original receipt.

European Union Customers

This section applies only where Zenest Home ships an order to a consumer in the European Union and mandatory EU withdrawal rights apply.

You may have the right to cancel an eligible online purchase within 14 days of receiving the goods, without providing a reason. You must notify us within that period and return the goods in accordance with the applicable legal requirements.

Unless we agree otherwise or applicable law requires us to cover the cost, you will generally be responsible for return postage. Certain exceptions may apply, including to sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

Your statutory rights regarding faulty or misdescribed goods remain unaffected.

Contact Us

For questions about returns, exchanges or refunds, contact:

Zenest Home
Email: younghaoo24@gmail.com

The applicable return address will be provided after your return request has been reviewed and approved.