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Terms of service

TERMS OF SERVICE

Last updated: 17 July 2026

OVERVIEW

Welcome to Zenest Home.

In these Terms of Service, the terms “Zenest Home”, “we”, “us” and “our” refer to [INSERT LEGAL BUSINESS NAME], trading as Zenest Home.

Zenest Home operates this website and online store, including all related information, content, features, tools, products and services made available through it, collectively referred to as the “Services”.

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to offer the Services.

These Terms of Service, together with any policies referred to in them, govern your access to and use of the Services and describe the rights and responsibilities that apply when you shop with Zenest Home.

By accessing or using the Services, creating an account or placing an order, you agree to be bound by these Terms of Service and the policies incorporated into them, including our:

  • Privacy Policy
  • Shipping Policy
  • Returns & Refunds Policy

If you do not agree to these Terms, please do not access or use the Services.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

SECTION 1 — ELIGIBILITY, ACCESS AND ACCOUNTS

You must be at least 18 years old to place an order through the Services, or have the involvement and permission of a parent or legal guardian who agrees to be bound by these Terms.

You may access and use the Services only for lawful purposes and in accordance with these Terms.

To access certain features or place an order, you may be required to provide information including your:

  • name;
  • email address;
  • billing details;
  • payment information; and
  • delivery address.

You agree that all information you provide is accurate, current and complete, and that you are authorised to provide and use that information.

You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account, except to the extent that the activity results from our failure to take reasonable care.

You must notify us promptly if you believe your account, login credentials or payment information have been accessed or used without authorisation.

You may not sell, transfer, assign or license your customer account to another person without our prior written consent.

SECTION 2 — OUR PRODUCTS

We take reasonable care to ensure that product descriptions, specifications, measurements, photographs, colours, prices and availability information displayed through the Services are accurate.

Product colours and appearance may vary slightly depending on:

  • your device;
  • screen settings;
  • lighting conditions; and
  • photography.

Natural variations may also occur in fibres, textile finishes, weave, stitching, packaging and other product details.

These reasonable variations do not limit your rights where a product does not match its description or otherwise fails to meet an applicable consumer guarantee.

Product dimensions may be subject to reasonable manufacturing tolerances that are disclosed or ordinarily expected for textile products.

Information relating to fabric feel, softness, breathability, freshness, moisture management, temperature comfort or sleep experience describes general product characteristics. Individual experiences may vary.

Information provided through the Services is not medical advice and must not be relied upon as a substitute for advice from a qualified healthcare professional.

All products are subject to availability. We may discontinue products or limit quantities where reasonably necessary, including because of:

  • stock constraints;
  • supply limitations;
  • suspected resale activity; or
  • legal requirements.

SECTION 3 — ORDERS AND ACCEPTANCE

When you submit an order, you make an offer to purchase the selected products in accordance with these Terms.

An automated email acknowledging receipt of your order does not necessarily mean that your order has been accepted.

A binding contract is formed when we:

  • send you an order confirmation;
  • send you a dispatch confirmation; or
  • otherwise begin fulfilling your order.

We may decline or cancel an order before dispatch where reasonably necessary, including where:

  • a product is unavailable;
  • there is an obvious pricing, description or technical error;
  • payment is not authorised, completed or is subsequently reversed;
  • we reasonably suspect fraud, unauthorised activity or misuse;
  • delivery is unavailable to the nominated address;
  • the order exceeds a stated purchase or quantity limit; or
  • accepting the order would breach applicable law or these Terms.

If we cancel an order after payment has been received, we will refund the amount paid for the affected item or order to the original payment method within a reasonable period.

Please check your order details carefully before submitting your order.

Contact us as soon as possible if you request a change or cancellation. We will make reasonable efforts to assist, but we cannot guarantee that changes or cancellations can be made after fulfilment has commenced.

Products purchased through the Services are supplied for personal or household use unless we agree otherwise in writing.

Commercial resale requires our prior written approval.

SECTION 4 — PRICES, GST AND PAYMENT

Unless clearly stated otherwise, prices displayed for Australian customers are in Australian dollars (AUD).

Where Goods and Services Tax applies, displayed prices include GST.

Delivery charges and any optional fees will be displayed before you complete checkout.

For international orders, the following charges may apply unless we expressly state that they are included:

  • customs duties;
  • import taxes;
  • brokerage fees; and
  • other local government or processing charges.

These charges are generally the responsibility of the recipient.

Prices, promotions and availability may change before an order is accepted.

Once an order has been accepted, its confirmed price will not change except where:

  • required by law; or
  • there is an obvious and genuine pricing error.

If an obvious pricing error is identified, we will contact you and give you the option to:

  • proceed at the correct price; or
  • cancel the affected order for a full refund.

Payments are processed through third-party payment providers.

By submitting payment information, you confirm that:

  • you are authorised to use the selected payment method;
  • the information supplied is accurate and complete; and
  • you authorise the applicable charges relating to your order.

You agree to update your account, billing and payment information where necessary so that we can process your order and contact you regarding the transaction.

Promotions, discount codes, bundles, gift cards and special offers may be subject to additional terms.

Where promotion-specific terms conflict with these Terms, the promotion-specific terms apply to that promotion, subject always to applicable law.

Unless expressly stated otherwise:

  • discount codes cannot be combined;
  • discount codes have no cash value; and
  • discounts cannot be applied retrospectively to completed orders.

SECTION 5 — SHIPPING AND DELIVERY

Available delivery locations, shipping methods, charges and estimated delivery timeframes are described in our Shipping Policy and displayed at checkout where applicable.

Delivery dates and timeframes are estimates unless we expressly agree to a guaranteed delivery date.

We will take reasonable steps to dispatch orders within the stated timeframe and notify you of material delays where reasonably practicable.

You are responsible for providing a complete and accurate delivery address.

Additional charges may apply if an order must be redirected or re-sent because the address supplied was incorrect or incomplete.

Please contact us promptly if:

  • tracking information records the order as delivered but you have not received it;
  • your parcel appears to have been lost in transit;
  • the parcel arrives damaged; or
  • you receive an incorrect or incomplete order.

Where a parcel is missing or damaged in transit, Zenest Home will work with the relevant postal or courier provider to investigate and resolve the issue.

Risk in the products passes to you when the products are:

  • delivered to the nominated address; or
  • collected by you.

If you expressly authorise unattended delivery or an authority-to-leave service, risk passes when the carrier records delivery at the authorised location, except to the extent otherwise required by law.

Ownership of the products passes to you after:

  • we have received full payment; and
  • the products have been delivered.

SECTION 6 — RETURNS, REFUNDS AND EXCHANGES

Change-of-mind returns, exchanges and refunds are governed by our Returns & Refunds Policy, available at:

[INSERT RETURNS POLICY LINK]

Our voluntary returns policy operates in addition to, and does not replace or limit, any rights or remedies available under the Australian Consumer Law.

We may inspect returned products before approving a voluntary change-of-mind refund.

Conditions applying to change-of-mind returns do not limit your rights in relation to products that are:

  • faulty;
  • damaged;
  • unsafe;
  • incorrectly described; or
  • incorrectly supplied.

Where a product fails to meet an applicable consumer guarantee, the remedy available may depend on whether the failure is major or minor and on the circumstances of the particular claim.

Unless required by law, refunds will be issued to the original payment method used to place the order.

SECTION 7 — AUSTRALIAN CONSUMER LAW

Our products and Services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to:

  • a repair;
  • a replacement;
  • a refund;
  • cancellation of a service; or
  • compensation for reasonably foreseeable loss or damage.

Products must be:

  • of acceptable quality;
  • fit for any disclosed purpose;
  • safe and durable;
  • free from unacceptable defects; and
  • consistent with their description, sample or demonstration model where applicable.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified.

Any warranty, return period or other voluntary benefit offered by Zenest Home applies in addition to your statutory rights.

SECTION 8 — INTELLECTUAL PROPERTY

Unless otherwise stated, the Services and their content—including our business name, branding, logos, product names, text, graphics, photographs, videos, illustrations, designs, layout and software—are owned by or licensed to Zenest Home.

This content is protected by applicable Australian and international intellectual property laws.

We grant you a limited, revocable, non-exclusive and non-transferable right to access and use the Services for personal, lawful and non-commercial purposes.

Without our prior written permission, you must not:

  • reproduce, copy or republish protected content;
  • modify or create derivative works from protected content;
  • distribute, sell, license or commercially exploit protected content;
  • remove copyright, trademark or proprietary notices;
  • use our photographs or product descriptions to advertise or sell third-party products; or
  • use our branding in a manner that suggests sponsorship, endorsement or affiliation.

Zenest Home’s business name, logo, designs and slogans may not be used without our prior written permission.

TENCEL™ and related names, logos and branding are trademarks of their respective owners.

Shopify and its related names, logos and services are trademarks of Shopify or its affiliates.

All other third-party names, logos and marks remain the property of their respective owners.

SECTION 9 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

The Services may provide access to tools, payment methods, applications, integrations or other features supplied by third parties.

Third-party services may be subject to separate terms, conditions and privacy policies.

We do not control third-party services and are not responsible for their acts, omissions, availability or content where they are outside our reasonable control.

You should review the relevant third party’s terms and policies before using its service.

Nothing in this section excludes responsibility that cannot lawfully be excluded.

We may add, change or discontinue optional tools or features from time to time where reasonably necessary.

SECTION 10 — THIRD-PARTY LINKS

The Services may contain links to websites, content or resources operated by third parties.

These links are provided for convenience and do not necessarily indicate that Zenest Home endorses, approves or controls the third party.

We are not responsible for examining or verifying the accuracy, security, availability or practices of third-party websites or services outside our reasonable control.

If you choose to access a third-party website, you do so subject to that third party’s terms, conditions and privacy practices.

Questions or complaints relating exclusively to a third-party product or service should be directed to the relevant third party.

Nothing in this section limits any responsibility that Zenest Home cannot lawfully exclude.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

Zenest Home’s online store is hosted by Shopify, which provides the ecommerce platform used to operate the Services.

Any purchase you make through the Zenest Home store is made directly from Zenest Home and not from Shopify.

Zenest Home is responsible for:

  • the products it sells;
  • product descriptions;
  • pricing;
  • order fulfilment;
  • customer service;
  • returns and refunds; and
  • compliance with applicable consumer laws.

Shopify and other service providers may process information necessary to host, secure and operate the Services, as described in our Privacy Policy and their applicable privacy policies.

Nothing in this section limits any rights you may have under applicable law.

SECTION 12 — PRIVACY

Personal information collected through the Services is handled in accordance with our Privacy Policy and applicable privacy laws.

Our Privacy Policy explains how we collect, use, store, disclose and protect personal information and can be viewed at:

[INSERT PRIVACY POLICY LINK]

Because our store is hosted by Shopify, certain information may be collected and processed by Shopify and other service providers to:

  • operate the Services;
  • process transactions;
  • prevent fraud;
  • maintain security;
  • provide analytics; and
  • improve the Services.

Information may be processed or stored in countries outside Australia, subject to applicable privacy requirements and the practices described in our Privacy Policy.

By using the Services, you acknowledge that you have had an opportunity to review our Privacy Policy.

SECTION 13 — REVIEWS, FEEDBACK AND USER CONTENT

If you submit a review, photograph, video, comment, suggestion, idea or other content through the Services, that material is referred to in these Terms as “User Content”.

You confirm that:

  • you own the User Content or have permission to submit it;
  • the User Content is accurate and not misleading;
  • any incentive, gift, discount or compensation connected with it has been clearly disclosed;
  • it does not infringe another person’s intellectual property, privacy or other legal rights;
  • it does not contain confidential information you are not authorised to disclose; and
  • it is not unlawful, defamatory, abusive, obscene, discriminatory or harmful.

You retain ownership of your User Content.

You grant Zenest Home a non-exclusive, worldwide, royalty-free and sublicensable licence to host, reproduce, adapt, publish, display and use the User Content for operating, improving and promoting Zenest Home and the Services.

This licence includes permission to resize, crop, format or make minor editorial adjustments to User Content, provided that we do not materially misrepresent its meaning.

You may contact us to request removal of published User Content.

Removal may not be possible where retention is:

  • required by law;
  • necessary for legitimate business records; or
  • impractical because the content has already been incorporated into completed materials.

We may moderate, refuse or remove User Content where reasonably necessary for legal, safety, accuracy, relevance or platform-integrity reasons.

We will not publish, suppress or manipulate customer reviews in a false or misleading manner.

SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information displayed through the Services may contain typographical errors, inaccuracies or omissions relating to:

  • product descriptions;
  • measurements;
  • pricing;
  • promotions;
  • stock availability;
  • shipping charges; or
  • delivery estimates.

We may correct errors, update information or clarify content at any time.

Where an error affects an order that has already been accepted, we will act reasonably, contact you where appropriate and provide any refund or other remedy required by law.

We will not rely on this section to avoid an accepted order merely because a product later becomes less profitable or its market price changes.

SECTION 15 — PROHIBITED USES

You must not access or use the Services:

  • for an unlawful, fraudulent or malicious purpose;
  • to violate any applicable law or regulation;
  • to infringe intellectual property, privacy or other legal rights;
  • to harass, threaten, abuse, defame or harm another person;
  • to submit false, deceptive or misleading information;
  • to introduce viruses, malware or other harmful code;
  • to interfere with the security, availability or proper operation of the Services;
  • to gain unauthorised access to accounts, systems or information;
  • to collect or track personal information without lawful authority;
  • to send spam or unauthorised commercial communications;
  • to impersonate another person or misrepresent your identity;
  • to conduct fraudulent chargebacks or payment activity;
  • to reproduce, resell or exploit a material part of the Services without permission; or
  • to use automated tools in a way that materially burdens, disrupts, scrapes or circumvents protections applied to the Services without our written permission.

Reasonable use of search engines, accessibility tools and ordinary browser functionality is not prohibited by this section.

SECTION 16 — SUSPENSION AND TERMINATION

We may suspend or terminate access to an account or the Services where reasonably necessary because of:

  • a material breach of these Terms;
  • suspected fraud or unauthorised activity;
  • a security risk;
  • non-payment;
  • misuse that harms other customers, third parties or the Services; or
  • a legal or regulatory requirement.

Where reasonably practicable, we will provide notice and an opportunity to address the issue before terminating access.

We may take immediate action where reasonably necessary to prevent:

  • fraud;
  • security threats;
  • unlawful conduct; or
  • serious harm.

Termination does not affect rights and obligations that arose before termination, including:

  • payment obligations;
  • accepted orders;
  • intellectual property rights; and
  • consumer rights.

Sections that are intended by their nature to continue after termination will remain in effect.

SECTION 17 — SERVICE AVAILABILITY

We may maintain, update, suspend or modify parts of the Services from time to time.

We do not guarantee that the website will always operate without interruption, delay or technical error.

Where reasonably practicable, we will take steps to restore unavailable Services and minimise material disruption.

We may discontinue a feature or part of the Services where reasonably necessary, but this will not retrospectively reduce rights relating to an order that has already been accepted.

SECTION 18 — DISCLAIMERS

Information provided through the Services is intended for general product, textile-care and shopping purposes.

Product-care, sleep-comfort, freshness and material information is not medical advice and should not be relied upon as a substitute for professional advice.

To the maximum extent permitted by law, we do not guarantee that:

  • the Services will meet every individual preference;
  • access to the Services will always be uninterrupted or error-free;
  • product colours will appear identical on every screen or under every lighting condition; or
  • every customer will experience fabric feel, temperature comfort or freshness in the same way.

Nothing in this section excludes, restricts or modifies rights under the Australian Consumer Law or any other rights that cannot lawfully be excluded.

SECTION 19 — LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts or modifies liability where doing so would be unlawful, including liability arising under the Australian Consumer Law.

To the extent permitted by law, Zenest Home is not liable for loss or damage to the extent it is caused by:

  • your misuse of a product;
  • your failure to follow applicable care, washing, safety or usage instructions;
  • inaccurate or incomplete information supplied by you;
  • unauthorised account access resulting from your failure to reasonably protect your credentials;
  • alterations or repairs carried out by an unauthorised person; or
  • events outside our reasonable control, except where we failed to take reasonable steps required by law.

We do not exclude liability for reasonably foreseeable loss or damage resulting from a failure to comply with an applicable consumer guarantee.

Where liability may lawfully be limited, our liability will be limited only to the extent that the limitation is fair, reasonable and permitted by applicable law.

SECTION 20 — INDEMNITY

To the extent permitted by law, you agree to indemnify Zenest Home against third-party claims, losses and reasonable costs to the extent directly caused by:

  • your intentional unlawful conduct;
  • your infringement of a third party’s legal rights;
  • User Content submitted by you that unlawfully infringes another person’s rights; or
  • your material breach of these Terms.

This indemnity does not apply to the extent that a claim, loss or cost was caused or contributed to by Zenest Home.

Nothing in this section limits any right or remedy available to you under applicable law.

SECTION 21 — EVENTS OUTSIDE REASONABLE CONTROL

We are not responsible for delay or failure caused by events outside our reasonable control, including:

  • natural disasters;
  • severe weather;
  • fire or flood;
  • industrial action;
  • transport disruption;
  • supply-chain interruption;
  • government action;
  • public-health emergencies; or
  • failures of essential communications systems.

We will take reasonable steps to minimise disruption and keep affected customers informed where practicable.

If we cannot supply an accepted order within a reasonable period, you may cancel the affected order and receive a refund for products not supplied.

SECTION 22 — COMPLAINTS AND DISPUTE RESOLUTION

Please contact us first if you have a concern regarding an order, product or the Services.

We will aim to:

  • acknowledge your complaint promptly;
  • investigate it fairly; and
  • work with you in good faith towards a reasonable resolution.

Nothing in this section prevents you from contacting:

  • the Australian Competition and Consumer Commission;
  • Consumer Affairs Victoria or another state or territory consumer affairs body;
  • your payment provider;
  • an applicable court or tribunal; or
  • another regulator or dispute-resolution body available to you.

SECTION 23 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, it will be read down to the extent necessary to make it lawful and enforceable.

If it cannot be read down, the affected provision or part of the provision will be severed.

The remaining provisions will continue in full force and effect.

SECTION 24 — WAIVER

A failure or delay by either party to exercise a right under these Terms does not constitute a waiver of that right.

A waiver is effective only if it is given clearly and applies only to the particular circumstances for which it was given.

SECTION 25 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our prior written consent, which will not be unreasonably withheld where the transfer would not adversely affect Zenest Home.

We may transfer our rights or obligations as part of a genuine sale, restructuring or transfer of the Zenest Home business.

Where reasonably practicable, we will notify you of a transfer that materially affects your rights.

Any transfer by us will not reduce your existing consumer rights or change obligations relating to an accepted order.

SECTION 26 — ENTIRE AGREEMENT

These Terms, together with the policies expressly incorporated into them and any applicable order-specific or promotion-specific terms, form the agreement between you and Zenest Home regarding the Services and your purchases.

They replace prior communications or understandings relating to the same subject matter, except where a representation or promise cannot lawfully be excluded.

If a promotion or order contains specific written terms, those terms apply to that promotion or order to the extent of any inconsistency, subject to applicable law.

SECTION 27 — GOVERNING LAW

These Terms are governed by the laws of Victoria, Australia and the laws of the Commonwealth of Australia that apply in Victoria.

The courts and tribunals of Victoria have non-exclusive jurisdiction.

This does not prevent a consumer from relying on mandatory rights or bringing a claim in another jurisdiction where applicable law permits.

SECTION 28 — INTERNATIONAL CUSTOMERS

Where we sell or deliver products outside Australia, mandatory consumer laws in the customer’s country or region may also apply.

Nothing in these Terms excludes any mandatory right that applies to an international customer and cannot lawfully be excluded.

International customers are responsible for ensuring that ordered products may lawfully be imported into their country.

Customs duties, import taxes and local charges are the customer’s responsibility unless we expressly state otherwise.

SECTION 29 — CHANGES TO THESE TERMS

We may update these Terms to reflect changes to:

  • the Services;
  • our operations; or
  • applicable law.

The current version will be published on this page with an updated revision date.

Material changes will apply prospectively and, where required by law, we will provide reasonable notice.

Changes will not retrospectively reduce rights relating to an order that has already been accepted, except where required by law or expressly agreed with you.

SECTION 30 — CONTACT INFORMATION

Questions about these Terms of Service may be sent to us using the contact details below.

Zenest Home

Legal business name: [INSERT LEGAL BUSINESS NAME]

Trading name: Zenest Home

ABN: [INSERT ABN]

Email: younghaoo24@gmail.com

Business or service address: [INSERT BUSINESS OR SERVICE ADDRESS]

Phone: [INSERT BUSINESS PHONE NUMBER]

Website: [INSERT WEBSITE URL]

Privacy Policy: [INSERT PRIVACY POLICY LINK]

Shipping Policy: [INSERT SHIPPING POLICY LINK]

Returns & Refunds Policy: [INSERT RETURNS POLICY LINK]